Get in Touch With Us

Got a question about something you have read on silvertrust.co.uk, spotted an offer that needs a second look, or want to suggest a brand for us to review? This page explains how to get in touch and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Send your query to [email protected] and include a short line on what your message relates to, whether that is a specific casino, a free spins offer, a payment method query, or something else entirely. This helps us route it to the right person and answer properly the first time, rather than back and forth.

What We Can Help With

• Questions about casinos not on GamStop — if you want more detail on how a brand from our list operates, what games it offers, or how its welcome package works, ask away.
• Free spins and bonus queries — wagering requirements, spin values and expiry windows vary between operators, and we are happy to clarify anything that reads unclear on our comparison pages.
• Corrections — offers, terms and ratings on gambling sites not on GamStop change often. If something looks out of date, tell us and we will check it.
• Suggestions for future coverage — if there is a new non GamStop casino, payment method or topic you would like us to look at, we welcome the idea.
• Support and self-exclusion questions — if you or someone close to you is thinking about GamStop, self-exclusion, or wants guidance on setting limits, mention this in your message and we will point you towards relevant information, including our page on trusted non GamStop casinos UK.

What This Site Can and Cannot Do

Non Gamstop Casinos is an independent comparison resource. We research and review casinos not on GamStop, including their free spins offers, payment options and game libraries, but we are not able to intervene in disputes between a player and an operator, process withdrawals, or manage anyone's account with a casino. If you have an issue with a specific site, the operator's own support channel is the right place to start. We can, however, tell you what we know about how a brand generally operates, and flag anything that does not match what is advertised.

Please also note that all content on this site is intended for adults aged 18 and over. If your enquiry touches on age verification or account access, the casino in question will need to handle identity checks directly, as this sits outside what we can assist with by email.

Response Times and What Happens Next

A real person reads and answers every message, we do not rely on automated replies. Our usual target is two working days, though this can stretch slightly if we are mid-way through updating reviews or checking new casino sites not on GamStop for accuracy. If your question is urgent, for example around an active bonus deadline, do mention that in your subject line so we can prioritise it.

Keeping Our Reviews Accurate

We rely partly on reader feedback to keep our rankings and offer details current. Betmica, Kikibet, Betninja and the other operators we cover regularly adjust their welcome packages, so if a free spins figure or bonus percentage you see quoted no longer matches what a casino displays at signup, let us know the date and details and we will look into it. Getting this right matters more to us than defending an old figure.

Thank you for taking the time to reach out. Whether it is a quick clarification or a longer question about how non GamStop casinos work, we are glad to help.